Returns & Exchanges2023-12-06T14:28:16+00:00

RETURN & EXCHANGES

BLACK FRIDAY 2021 – All sales are final. Strictly no returns or exchanges on any items purchased during our Black Friday sale, 16/11 – 29/11.

Where are your ABELIA SWIMWEAR items designed and manufactured?2021-12-28T18:49:13+00:00

ABELIA SWIMWEAR is designed internationally with our own design team and manufactured in both Bali and Turkey.

Can I exchange a sale item?2021-12-27T21:55:18+00:00

There are exchanges on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy at our Returns and Exchanges page for further details.

What if the item I am interested in is sold out in my size?2021-12-27T21:54:38+00:00

All current season items are restocked throughout the year. You can register for immediate email notifications of a restock on the product page of the item you are interested in. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchange.

The tracking number for my number isn’t showing any tracking updates. Where is it?2021-12-27T21:53:58+00:00

Tracking updates at times don’t reflect the exact location of your parcel . Please allow ample time for tracking to update as this may occur when the parcel reaches the delivery postal depot.

Where is my order? I have not received it yet?2021-12-27T21:53:19+00:00

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For all orders, please allow 2-6 business days from the date of shipment for your parcel to arrive.

Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.

What does our newsletter allow you to receive?2021-12-27T21:52:27+00:00

The ABELIA SWIMWEAR newsletter notifies you of all of our latest arrivals, upcoming promotions, secret discount codes and other exclusive offers. Don’t miss out and sign up today!

Can I cancel my order without being charged?2021-12-27T21:51:35+00:00

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

It looks like my card was charged twice. Why?2021-12-27T21:51:03+00:00

What you may be seeing is an authorisation. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorisation. If you need help speeding up the process you can contact the issuing bank of your credit card.

Please only click the ‘Complete Order’ button once during checkout and allow this to finish processing to avoid duplicate orders being placed.

Do you have a size chart?2021-12-27T21:50:09+00:00

We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact our Customer Care team.

Can I cancel/make changes to the order I just placed?2021-12-27T21:49:29+00:00

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact our Customer Care team with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

Did you receive the order I just placed?2021-12-27T21:48:51+00:00

After you place your order on sommerswim.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our Customer Care team.

I’m unable to place my order. What do I do?2021-12-27T21:48:15+00:00

If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps re-occurring, please contact our Customer Care team.

I’ve just placed an order. Where is my confirmation email?2021-12-27T21:47:34+00:00

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact our Customer Care team.

How do I checkout?2021-12-27T21:46:54+00:00

Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, or enter contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!

How do I place an order?2021-12-27T21:45:57+00:00

Ordering online from ABELIA SWIMWEAR is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

What happens if your exchange is rejected by our returns team?2021-12-27T21:18:17+00:00

Any items received that are not in original condition, in packaging with panty liner in tact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will need to be covered.

What to do if you experience issues with your items?2021-12-27T21:17:27+00:00

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact our Customer Care team.

What items are non-exchangeable?2021-12-27T21:16:38+00:00
  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Sale items including items purchased during flash sales or with a code above 15%.
  • Items that have been worn or are soiled/stained.
What items are exchangeable?2021-12-27T21:15:35+00:00
  • Items purchased in the last 15 days.
  • Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.
Can I return Final Sale Items or Items purchased with a Discount Code?2021-12-27T21:14:20+00:00

All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange to store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

How soon will I get my store credit?2021-12-27T21:12:42+00:00

Once your items are inspected by the returns team, you’ll get your store credit notification via email typically within 4-7 business days.

Is it easy to return items?2021-12-27T21:11:58+00:00

Super easy – initiate an exchange via email to returns@abeliaswimwear.com and include your name and order number. Once your return is authorised, you’ll receive step-by-step instructions and return address via email.

What is our Returns Policy?2021-12-27T21:10:27+00:00

We accept bikinis purchased from ABELIASWIMWEAR.COM in new condition with tags and liners in tact for store credit. Return shipping is at customer expense. You have 15 days from the day you purchased your items to send them back to us for store credit. Please note sale items are final sale are not eligible for return. Sale items include items purchased with a discount of 15% or more and are not eligible for return. For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained. Important: Return Form is Required to be Filled Out with RMA and Order Number in order to identify your return

Will my shipping be delayed due to the recent health crisis?2021-12-27T20:59:09+00:00

Shipping from our warehouse is currently running as normal. The estimated delivery times are in line with current USPS and DHL estimations however on a rare occasion additional delays to these may occur.

What can I do if the promo code or store credit isn’t working?2021-12-27T20:57:43+00:00

If you are experiencing issues with a promo code or store credit contact our Customer Care team.

How do I use a promo code or store credit code?2021-12-27T20:56:53+00:00

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

My package is lost, what should I do?2021-12-27T20:56:29+00:00

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

My parcel is taking longer than the estimated delivery time, what should I do?2021-12-27T20:56:15+00:00

At times delays can occur which are outside Sommer Swim’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

How do I check on my order status?2021-12-27T20:55:55+00:00

Via the tracking details sent at shipping confirmation.

How long will it take for me to get my order?2021-12-27T20:55:35+00:00

Depending on the shipping service you have selected, after dispatch your order will arrive within 2-6 business days.

Can I change my order?2021-12-27T20:55:18+00:00

If you need to change your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

If a parcel is rejected on arrival what will the process be?2021-12-27T20:55:08+00:00

In the event that a parcel is not claimed and is rejected/refused by the receiver UPS will return this to Sommer Swim. Consequently there will be a $25 fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.

Duties and taxes:2021-12-27T20:54:30+00:00

North America

Parcels are shipped locally within the USA and Canada, meaning no customs duties are incurred. Orders to Mexico are subject to customs.

Europe and International

Customs duties and/or VAT might apply. Customs duties are at the discretion of the destination country and are the responsibility of the customer. Sommer Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

How can I track my order?2021-12-27T20:54:16+00:00

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

When will my order ship?2021-12-27T20:53:52+00:00

Generally orders are dispatched the following business day after order is confirmed, however please allow up to 2 business days for dispatch.

How long will it take for my order to arrive?2021-12-27T20:53:09+00:00

North America

Depending on the shipping service you have selected, after dispatch, your order will arrive within 2-6 business days. Please note weekend days are not business days. Please allow 1-2 business day for processing. Please note that transit times are measured at the point of dispatch.

Europe and International

After dispatch, your order will arrive within 3-5 business days.

What shipping methods do you offer?2021-12-27T20:52:28+00:00

North America

UPS Standard Shipping – with approximate delivery time of 4-6 business days
UPS Expedited – with approximate delivery time of 2-3 business days
UPS Overnight Shipping – with Overnight delivery (excluding Hawaii, PR and Alaska. Also no PO Boxes or APO/Military addresses are allowed).

Europe and International

UPS Expedited – with approximate delivery time of 3-5 business days

 

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